SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
RETURNABLE: DAMAGED PRODUCT
The allowable period for website orders is 7-days upon receipt of the product.
The item/s must be shipped back to RoadKidz Motorparts & Accessories within 24 hours from the date of email notification.
DEFECTIVE / DAMAGED ITEMS
Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.
Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, RoadKidz will replace the item and pay for the appropriate shipping costs.
You will be held responsible for items until your arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advise the use of dependable couriers that provide tracking services and details.
All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.
If you believe that there is a problem with the quality of the product upon delivery, you may ship it back to us for a full refund, replaced with a different stock of the same item, or exchanged for store credit.
We also cannot accept returns of sealed items that have been unsealed by the customer, unless for quality issues.
NON-RETURNABLE:
- Shipping and handling costs incurred are non-refundable.
- Exchange can only be made for a quality issue of the product.
- Shipping and handling costs involved in exchanging/returning and sending back the item will be borne by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
Notify the company via Facebook chat or email (roadkidztrading@gmail.com) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the product size of replacement.
The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of the email notification.
ROADKIDZ WEBSITE RETURN POLICY
All items sold on the website go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.
However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us, please email roadkidztrading@gmail.com outlining the reason for return within 24 hours of order receipt, for an exchange of the same item in a good condition. If the item is no longer available, we will coordinate with the customer for a suitable replacement.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. Upon the receipt of the damaged item/s, we will evaluate and confirm if the item is acceptable for exchange. All merchandise must be returned in the condition they were received and in original packaging.
Due to hygienic reasons, only damaged and incorrectly shipped items are subject to returns and exchange. All orders placed online are final. Orders will not be processed until payments were made. For Cash on Delivery, refusal to accept orders will result in blocking the customer from shopping online.