FAQs

Q: Do you have a physical store I can visit?

A: We currently have one retail location in Alley 8 B. Morcilla, Sta. Ana, Pateros, Metro Manila, which also serves as our HQ.  It carries a curated selection of gear (in lots of sizes!) and accessories and we have had visitors from around the world come and visit. Note that not all products listed on the website as in stock are available at the store. We operate multiple fulfillment centers to service online customers and the Philippine store operates utilizing a separate inventory.

Q: When will I get my stuff?

A: RoadKidz currently ships from warehouses in Metro Manila, Philippines, and in some cases will ship items directly to you from a vendor. Orders are typically processed the same day, and each item will show the expected time to process and ship out. Most items ship the same or the next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select parts/color) and on the shopping cart page.

We have found one of the reasons customers have been so happy with us is that they get their stuff fast!

You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history

In some cases, one item will ship out before the rest of the order is ready to ship, or the order will be held so that the items can be consolidated into one shipment.

Please note: RoadKidz reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.

Q: When will you charge my credit card?

A: When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging upfront this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.

Q: Is my credit card information safe if I place an order online?

A: Absolutely. We use the latest security and encryption technologies to make sure your information stays private!  See our Hacker Tested and Secure page for more details

Q: I can't add items to my shopping cart, see my shopping cart, or access My Account.

A: RoadKidz requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up to date version of your web browser, and if you continue to have problems, give us a call at (+63)9982960934

Q: Does RoadKidz allow Bulk Orders?

A: Yes, we can facilitate bulk orders. For more information, please contact or call at (+63)9982960934

Q: What is your return policy?

A: We offer a 7-day return policy on unused, as-new items. Certain return exclusions apply such as electrical components, helmets, apparel, and all special order items as we cannot return them to the supplier. There is no return or store credit for special orders, canceled orders, items not picked up after 7 days, or discounted/sale items sold. If the original packaging has been opened it cannot be returned.